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Privacy Policy

PRIVACY POLICY

Fantasia Distribution Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy will tell you how we look after your personal data when you interact with us and inform you of your privacy rights and how the law protects you. 

1. What information will we use?

In the course of providing our service to you, we will process your personal data. This information may include your name and address details, email address, telephone number, IP address, location, credit card type, bank name and last 4 digits of your debit/credit card.

2. How will your information be used?

Your information will be used to fulfil the service(s) you request from us. This may include processing orders, taking payment for orders, responding to enquiries and storing warranty registration information.

From time to time we may use your information to send you marketing material and promotional offers.

Your information may also be used to:

  • analyse how you use our website
  • assess the effectiveness of our marketing activities
  • identify the devices you use to interact with our website 

3. The period for which we will keep your information

We will keep your information for as long as is necessary for us to fulfil the service you requested

We are obliged by HMRC to store order information for a minimum of 7 years

Warranty registration information is stored indefinitely

4. Who will we share your information with?

We do not share your information with any third party. Where your enquiry has come via our website enquiry forms or live chat facility your data may be processed by a third party data capture company. We have taken steps to ensure that these third parties are compliant with GDPR regulations. Online orders and payments are also processed via third party platforms. For further information on the third party companies we use for these purposes please contact us using the details at the bottom of this policy.

5. Your choices and rights

You have a number of rights in relation to your information, and can make a number of choices about how we collect and use it. For example, you can decide not to receive marketing material from us, tell us how you want to receive marketing communications from us, and object to some of the ways in which we use your information.

Note that some of the choices or changes you make may impact our ability to maintain provide the service you request from us.

You can contact us using the details below to:

  • request access to the information we hold about you
  • ask that we update, complete or correct your information
  • ask that we erase or restrict our use of your information

If you are concerned about how your information is used, please contact us at Fantasia Distribution Ltd, Unit B The Flyers Way, Westerham, Kent, TN16 1DE. Alternatively you have a right to complain to the Information Commissioner's Office.