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Warranty Information

Your can complete our Warranty Registration form here.

1. Ceiling Fan Warranty Period

Elite Range
The ceiling fan itself - excluding accessories such as the Remote Control Transmitter and Remote Control Receiver and any Light Kit - is covered by a 15 year warranty during which Fantasia Distribution Ltd will, at its discretion, repair or replace defective product. During this 15 year period the owner is responsible for any and all labour costs incurred in removing and re-installing the fan and for transport costs to Fantasia Distribution Ltd's repair centre. Return freight to the customer will be paid by Fantasia Distribution Ltd. The cost of obtaining or using special access equipment (scissor lifts, scaffolding etc.) is specifically excluded, and it is the responsibility of the owner to provide such equipment and have it safely installed and operated.

Fantasia Range
The ceiling fan itself - excluding accessories such as the Remote Control Transmitter and Remote Control Receiver and any Light Kit - is covered by a 10 year warranty during which Fantasia Distribution Ltd will, at its discretion, repair or replace defective product. During this 10 year period the owner is responsible for any and all labour costs incurred in removing and re-installing the fan and for transport costs to Fantasia Distribution Ltd's repair centre. Return freight to the customer will be paid by Fantasia Distribution Ltd. The cost of obtaining or using special access equipment (scissor lifts, scaffolding etc.) is specifically excluded, and it is the responsibility of the owner to provide such equipment and have it safely installed and operated.

Eurofans by Fantasia Range
The ceiling fan itself - excluding accessories such as the Remote Control Transmitter and Remote Control Receiver and any Light Kit - is covered by a 5 year warranty during which Fantasia Distribution Ltd will, at its discretion, repair or replace defective product. During this 5 year period the owner is responsible for any and all labour costs incurred in removing and re-installing the fan and for transport costs to Fantasia Distribution Ltd's repair centre. Return freight to the customer will be paid by Fantasia Distribution Ltd. The cost of obtaining or using special access equipment (scissor lifts, scaffolding etc.) is specifically excluded, and it is the responsibility of the owner to provide such equipment and have it safely installed and operated.

2. Remote Control Warranty Period
Fantasia Distribution Ltd's Remote Control Receivers and Transmitters (Handsets) are covered by a 2 year repair or replacement warranty, during which Fantasia Distribution Ltd will, at its discretion, repair or replace defective product. During this 2 year period the owner is responsible for any and all labour costs incurred in removing and re-installing the Remote Control Receiver and for postage costs to Fantasia Distribution Ltd's repair centre. Return postage to the customer will be paid by Fantasia Distribution Ltd. The cost of obtaining or using special access equipment (scissor lifts, scaffolding etc.) is specifically excluded, and it is the responsibility of the owner to provide such equipment and have it safely installed and operated.

3. Ceiling Fan Warranty
You must have the original purchase receipt or bill of sale to make a warranty claim. No claim will be accepted unless proof of date of purchase is available at the time of making the warranty claim.

4. Balance of Warranty on Repaired or Replaced Products
Any replaced or repaired product is covered only by the balance of the warranty remaining on the original article.

5. Transfer of Warranty
If the dwelling where the fan or remote control is installed changes hands, the balance of the warranty passes to the new owner, providing the original bill of sale for the product is retained by the new owner. Warranty for the fan does not cover damage to the fan if it is moved from one dwelling to another during the warranty period. The warranty is voided in total if the product is sold as second hand goods.

6. The following is NOT covered by warranty.

  • Any damage incurred after delivery to the owner that is not caused by a fault in the products' materials or workmanship; damage from lightning or power surges; incorrect installation; damage due to incorrect installation; water damage of any kind; installation or use outdoors; damage arising from connection to or use with alternative power systems (e.g. inverters, solar, etc.).
  • Repair of a ceiling fan used incorrectly, accidentally damaged, modified in any way or not serviced in accordance with the maintenance instructions.
  • The cost of transporting and insuring the ceiling fan between the nearest Fantasia Distribution Ltd agents' service depot and its normal location. These costs must be met by the purchaser
  • Subject to any statutory provisions to the contrary, claims for damage to furniture, carpet, walls, ceilings, foundations or any other consequential loss either directly or indirectly resulting from a faulty ceiling fan.
  • Ceiling Fans not purchased and installed in Mainland UK. For information and warranty policies for countries outside of the UK please call our office on 01959 564 440.
  • A service fee will be charged where; there is no fault found with the ceiling fan or; the defective operation of the ceiling fan is due to failure of electricity or; the installation is not in accordance with Fantasia Distribution Ltd instructions and/or applicable local regulations or; the defects have been caused by incorrect application or abuse of the ceiling fan or; the damage has been caused by unauthorised persons attempting to repair the fan.