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Remote System for Viper
Warranty
Product Description
Remote control specific to Viper ceiling fan. Our radio frequency remote control operates fan speeds and dims light. Requires twin and earth wiring (live, neutral and earth) . Fantasia remote control system complete with wall mountable holder and battery. Controls all 3 ceiling fan speeds and light on/off/dim. Can also be used on models without a light kit. Comes with 2 year manufacturers motor warranty. Receiver unit fits in ceiling fan bracket at ceiling level and is hidden by ceiling rose canopy. Note: one remote control is required per fan
Reviews
Showing reviews 1-10 of 14 | Next
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Superb product support and service!
Posted by Unknown on 21st Aug 2020
Very helpful, swift response and problem sorted.
Replaced remote system and fan now running perfectly .
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Great service
Posted by Duncan on 10th Aug 2020
Had a 16 year old fan and the remote no longer worked. Communication with the company identified a faulty remote or receiver. Ordered a new pack (of both) which arrived quickly and at a great price. Great instructions and once both were replaced everything works great.
Highly recommended.
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Getting Our Fan up and Running Again
Posted by Alastair Reed on 12th Jul 2020
Our ceiling fan has been out of action for many years.
It is now up and running due to the brilliant after sales support I received, I cannot thank you all enough.
Keep up the good work
Alastair
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Excellent technical and customer service
Posted by Simon on 11th Jun 2020
My viper fan suddenly stopped working and I got in touch with Richard via email who was very helpful and fast to identify the faulty part. The part arrived very quickly and using the excellent fault finding video's I was able to replace the faulty part and have the fan back in action.
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5* Customer Service
Posted by Cheryl Robins on 3rd Jun 2020
After 22 years, our remote finally gave up the ghost! We enquired via online chat about a replacement, they quickly identified exactly which fan we had and sent a replacement out which arrived within 2 days. Amazing service given the current situation! The receiver came with instructions how to install it and with a bit more help from online staff we fitted it without any issues. Fan is back up and working perfectly. Happy customer!
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Excellent customer service
Posted by Rick on 21st May 2020
Had to replace the remote after 10 years of service, very quick reply from my online enquiry, with two possible options, remote only or remote and receiver
Went for the remote and receiver option as recommended, great service fast delivery given the current covid 19 situation.
Would definitely recommend “Fantasia” to my friends and family
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Excellent Service
Posted by Mrs Stansfield on 13th May 2020
Emailed Fantasia as remote control for fan was broken and not sure which I needed to replace it, they emailed straight back to advise on correct replacement, the remote arrived the very next day, and this was during lockdown!! excellent service.
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Excellent service
Posted by Unknown on 8th May 2020
Very good service,despite lockdown
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Fixed In No Time!
Posted by 'Nic on 4th May 2020
After many years' service, our Viper fan decided to misbehave. It went to maximum speed and would do nothing else.
Even during COVID lockdown, I could web chat to find out the problem and order the replacement controller for a very reasonable price.
The part arrived promptly and, five reconnections later, the fan operation was to normal.
Many thanks for such an effective service.
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Viper Spares - Control Unit & Remote
Posted by Unknown on 24th Apr 2020
Fantastic support from the team to assist me with spares for my 8 year old fan. Fitted and all back up and working again :-) Thank you
Showing reviews 1-10 of 14 | Next
