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Remote System for Viper
Warranty
Product Description
Remote control specific to Viper ceiling fan. Our radio frequency remote control operates fan speeds and dims light. Requires twin and earth wiring (live, neutral and earth) . Fantasia remote control system complete with wall mountable holder and battery. Controls all 3 ceiling fan speeds and light on/off/dim. Can also be used on models without a light kit. Comes with 2 year manufacturers motor warranty. Receiver unit fits in ceiling fan bracket at ceiling level and is hidden by ceiling rose canopy. Note: one remote control is required per fan
Reviews
Showing reviews 1-10 of 11 | Next
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Excellent technical and customer service
Posted by Simon on 11th Jun 2020
My viper fan suddenly stopped working and I got in touch with Richard via email who was very helpful and fast to identify the faulty part. The part arrived very quickly and using the excellent fault finding video's I was able to replace the faulty part and have the fan back in action.
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5* Customer Service
Posted by Cheryl Robins on 3rd Jun 2020
After 22 years, our remote finally gave up the ghost! We enquired via online chat about a replacement, they quickly identified exactly which fan we had and sent a replacement out which arrived within 2 days. Amazing service given the current situation! The receiver came with instructions how to install it and with a bit more help from online staff we fitted it without any issues. Fan is back up and working perfectly. Happy customer!
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Excellent customer service
Posted by Rick on 21st May 2020
Had to replace the remote after 10 years of service, very quick reply from my online enquiry, with two possible options, remote only or remote and receiver
Went for the remote and receiver option as recommended, great service fast delivery given the current covid 19 situation.
Would definitely recommend “Fantasia” to my friends and family
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Excellent Service
Posted by Mrs Stansfield on 13th May 2020
Emailed Fantasia as remote control for fan was broken and not sure which I needed to replace it, they emailed straight back to advise on correct replacement, the remote arrived the very next day, and this was during lockdown!! excellent service.
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Excellent service
Posted by Unknown on 8th May 2020
Very good service,despite lockdown
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Fixed In No Time!
Posted by 'Nic on 4th May 2020
After many years' service, our Viper fan decided to misbehave. It went to maximum speed and would do nothing else.
Even during COVID lockdown, I could web chat to find out the problem and order the replacement controller for a very reasonable price.
The part arrived promptly and, five reconnections later, the fan operation was to normal.
Many thanks for such an effective service.
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Viper Spares - Control Unit & Remote
Posted by Unknown on 24th Apr 2020
Fantastic support from the team to assist me with spares for my 8 year old fan. Fitted and all back up and working again :-) Thank you
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Top Notch!!
Posted by Wayne Hayward on 19th Dec 2019
From start to finish the service was excellent. I have no issues about using them again if needed and I would have no problems recommending them.
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Replacement Viper Controller & Remote
Posted by Eddie Pink on 4th Sep 2019
'Old' Remote didn't activate Fan, despite new battery.
Ordered replacement Controller & Remote.
Prompt delivery.
'Old' Controller was White case. Web picture shows Black Case, replacement was White Case (like the 'old' one).
- anyways, it all works fine now.
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Excellent Service
Posted by D Ward on 31st Jul 2018
Excellent service and prompt delivery good communication
Showing reviews 1-10 of 11 | Next
