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Please allow an additional 2 days for delivery. Our phone lines and online live chat are operational between 9am - 4pm Monday to Friday. Outside of office hours please email us and we will reply the next working day. Please do not leave messages on our answerphone as this is not checked regularly. 

FAQs & Mythbusters

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Click on a question below to see the relevant answer.

Q. What size fan do I need?
A. When choosing a ceiling fan it is important to remember that it is more relaxing and efficient to run a larger fan on a lower speed than a small fan on a higher speed. Fantasia Fans range from 28”/71cm to 56”/144cm in diameter to suit any installation. In order to generate air movement, it is very important that you have sufficient clearance from the tip of the blades to the slope of the ceiling or any other obstruction such as a beam. For larger rooms we recommend 2 or more fans. Should the room have above average heat conditions e.g. conservatory or south facing bedroom, then increase the fan size to the next size up. Rooms with ceilings higher than 8ft 2” (2.5m) will require a longer drop rod to lower the fan to a suitable level of operation. For a room with a standard 8ft ceiling, recommended sizes are as follows:

 

Room Size Fan Size
8ft x 10ft  (2.43m x 3m) 28”/30” (71cm/76cm)
12ft x 12ft (3.65m x 3.65m) 36”/42” (91cm/107cm)
15ft x 12ft (4.57m x 3.65m) 42”/52” (107cm/132cm)
20ft x 14ft (6.1m x 4.27m) 52”/54”/56” (132cm/137cm/144cm)

 

 

Q. Will my ceiling fan keep me awake at night?
A. No, it really shouldn't. Fantasia Ceiling Fans run very quietly and, particularly on low speed, you should hardly notice it. Some competitors’ fans are noisy and wobble because they are made from lower quality materials. Fantasia fans run quietly and, even when fitted with a drop rod, are very stable.

 

Q. Is installation difficult?
A. A ceiling fan can be wired into an existing lighting circuit (two core and earth) and is a simple DIY job. We recommend that installation is carried out in accordance with National Electrical Codes. The fixing point for the ceiling fan must be strong enough to support 4 times the fan’s stationary weight. If you are in any doubt then consult a qualified electrician.

 

Q. Can I operate the fan and light independently?
A. Yes you can - we get asked this a lot - the fan and light have separate controls so the fan can be used when the light is off and visa versa.

 

Q. How do I operate the fan speeds?
A. Your Fantasia fan will be supplied with either a remote control, a stepped wall speed control or an integral pull switch with chain. The remote control consists of a handset and receiver unit. All our pull-cord operated fans can be upgraded to either wall control or remote control and this can be done at a later date if required. A wall mounted variable dimmer switch must not be used to adjust fan speeds.

 

Q. How do I operate the fan light?
A. If the fan has a light then this will be operated by either the remote control, a wall switch or a separate integral pull switch with chain. The fan and light can always be operated independently.

 

Q. What fan accessories might I need?
A. We offer a wide range of accessories to cater for every type of installation. Flush mounted fans can be converted to drop rod mount using a Conversion Kit and longer drop rods ranging from 12”/30cm to 72”/183cm are available for conservatory installations or rooms with high ceilings. A Big Strip Fastener can be useful when attaching a fan to a narrow beam or conservatory crossbar. Light Kits are available to fit to ceiling fans that come without a light as standard. We can even supply a ceiling fan Blade Duster!

 

Q. Are fans noisy and do they wobble?
A. Some competitors’ fans are noisy and wobble because they are made from inferior materials. Fantasia fan motors are larger, and are of silicon steel construction with double sealed bearings, ensuring long, quiet, reliable and maintenance-free operation. Fantasia fans move more air, run quietly and, even when fitted with a drop rod, are very stable.

 

Q. How much does a fan cost to run?
A. Fantasia fans run off the standard lighting circuit (5 amp) and are very economical to run. The winter setting on our fans re-circulates the warm air trapped at ceiling level, eliminating cold spots and draughts and distributing room heat without creating a cooling breeze. Used correctly, a ceiling fan can save as much as 10% on energy bills during the winter months.

 

Q. What is covered under the warranty?
A. Fans in the Elite Range and the Fantasia Range have a 10 year motor warranty during which time we will repair or replace defective product. Fans in the EuroFans Range have 5 year motor warranty. All remote control systems carry a 2 year warranty. Costs such as electricians’ fees, hiring of specialist equipment etc is specifically excluded. You must retain your proof of purchase.

 

Q. Does the fan require any maintenance or cleaning?
A. All Fantasia fans have permanently sealed bearings, double lacquered surfaces and do not required maintenance. An occasional light dusting with a soft cloth is all that is required although it is suggested that all fixings/screws are tightened annually. Do not use any liquids or polishers on any part of your ceiling fan as this may cause damage.

 

Q. Can fans be installed on a very high or sloping ceiling?
A. Yes, our mounting systems are versatile so most fans can take a drop rod up to 72" / 183cm in length and the ball joint configuration allows for angles up to 20 degrees. A minimum of 6” must be allowed between the tip of the blade and the slope of the ceiling, or any other obstruction. The British Standards Institute recommends that the blades should be no less than 7ft 6” from the floor.

The Drop Rod length is determined by the ceiling height. The optimum height from the floor to the blade is between 7ft 6” and 9ft. Flush mounted fans will require a Conversion Kit to fit a drop rod. See our Measuring Up Guide for more information on selecting the correct drop rod.   

 

Q. Can I buy a light kit at a later date?
A. Most Fantasia fans are light adaptable and a light can be fitted at any time. The Blade is the only Fantasia fan which cannot be fitted with a light. Some fans come complete with an integral light which cannot be removed or changed – see the model specification for details. Wiring connection to the supply must be installed to our instructions – see our Wiring Diagrams section for more information. Lights are available in a wide selection of styles and finishes to complement almost any décor. See our Lighting section for more information.

 

Q. Can I change the blades on my fan to a different colour?
A. All blades are interchangeable within one particular model e.g. a Stainless Steel Mayfair fan can be fitted with blades from any other Mayfair. Blades are often interchangeable between ranges as well e.g. a Gemini fan can take a Mayfair blade. To find out if you can change the blades on your particular fan or to request a blade sample please use the Contact form or call our Sales Office on 01959 564 440.