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In accordance with government guidance our office staff are now working from home between the hours of 9am and 4pm. Our online live chat will be operational during this time and we encourage you to use this whenever possible. Our phone lines will also be manned during office hours. Outside of office hours please email us and we will reply the next working day. Please do not leave messages on our answerphone as this is not checked regularly. 

 

Technical Support

Below are links to a variety of documents that may be useful when installing your ceiling fan or in the rare event that you have a problem with your fan:

Measuring Up Guide (calculate drop rod length) Reverse Switch Replacement  Aries Light Assembly 
Troubleshooting for Remote Control System Capacitor Replacement Resetting a Wall Control
Tau Remote Control Replacement Light Switch Replacement Changing a Viper or Sigma shade
Zeta Remote Control Replacement Speed Switch Replacement Halogen Light Assembly 
Wall Control Set-Up and Synchronisation Big Strip Fastener Installation   
     

Remote Control Installation & Troubleshooting 

 

Replacing a Pull Speed Switch

 

Installing a Light Kit on a Fantasia Fan

 

Wiring Diagrams

Click below to view a pdf showing the various wiring options depending on your installation: 

Wiring Diagrams

Guidelines for using the following wiring diagrams 

  • Switch off the mains electricity supply before attempting any sort of fan installation or maintenance 
  • All of these diagrams are meant to be used as guides only. Use of these diagrams is at the installers' risk. Fantasia Distribution Ltd accept no liability for injury, loss or damage resulting from the use of these diagrams 
  • Regional wiring colours may differ from those represented here. 
  • Fantasia ceiling fans run on standard lighting wiring. Twin and earth wiring is required for all installations. 
  • Fantasia Ceiling Fans are sold as DIY products. However, If in doubt with any part of the installation procedure then please contact a qualified electrician. 

 

Technical Support Help Form

If you still require advice or assistance then then you can contact us using our Live Chat facility, email us info@fantasiaceilingfans.com call us on 01959 564 440 or use the technical support form below.