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Technical Support

Below are links to a variety of documents that may be useful when installing your ceiling fan or in the rare event that you have a problem with your fan:

Measuring Up Guide (calculate drop rod length) Reverse Switch Replacement  Aries Light Assembly 
Troubleshooting for Remote Control System Capacitor Replacement Resetting a Wall Control
Tau Remote Control Replacement Light Switch Replacement Changing a Viper or Sigma shade
Zeta Remote Control Replacement Speed Switch Replacement Halogen Light Assembly 
Wall Control Set-Up and Synchronisation Big Strip Fastener Installation   

Remote Control Installation & Troubleshooting 


Customer feedback via email April 2020

 "Hi guys

I am an elderly (almost) and very short lady. I am also a bit adventurous!

I live in a sweltering modern apartment with no outside space and rely on my Phoenix fan in hot weather. Last week it broke. Clearly, nobody could come to help me out because of the lockdown. However, I managed to source the right part, and today I replaced the faulty remote receiver thanks to the video on your website. Thankfully I had a stepladder, but the instructions, both in your video and in the leaflet were clear and precise, and it took me half an hour to fix the fan (with the help of a step ladder and rudimentary knowledge of electrics).

 All working fine now and I am keeping my cool!! Thank you for providing such good instructions, and for the design which makes it so easy to fix.

Heather Reed (64yrs old with heart disease and now a passable electrician!)"


Replacing a Pull Speed Switch


Installing a Light Kit on a Fantasia Fan


Wiring Diagrams

Click below to view a pdf showing the various wiring options depending on your installation: 

Wiring Diagrams

Guidelines for using the following wiring diagrams 

  • Switch off the mains electricity supply before attempting any sort of fan installation or maintenance 
  • All of these diagrams are meant to be used as guides only. Use of these diagrams is at the installers' risk. Fantasia Distribution Ltd accept no liability for injury, loss or damage resulting from the use of these diagrams 
  • Regional wiring colours may differ from those represented here. 
  • Fantasia ceiling fans run on standard lighting wiring. Twin and earth wiring is required for all installations. 
  • Fantasia Ceiling Fans are sold as DIY products. However, If in doubt with any part of the installation procedure then please contact a qualified electrician. 


Technical Support Help Form

If you still require advice or assistance then then you can contact us using our Live Chat facility, email us info@fantasiaceilingfans.com call us on 01959 564 440 or use the technical support form below.